To serve is to know
Unless you work in a service industry
Which I’m pretty sure the last twenty plus years have been
For me in education
Except that when I act as a parent and
Experience bullshit runarounds from people I know,
I understand how little we educators understand about service.
Quality control people will soon be asking,
“What can we change?”
I might answer, “Don’t ignore me because I’m over 18.
I pay your salary,” technically mine too,
“So you will answer to me the adult.
My kid didn’t email you, I asked you for information.”
Answer the question asked to the person asking.